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Donation Refunds

Toora appreciates every donation received in support of our work. As a registered charity, we are committed to ensuring all donations are used responsibly to deliver our services.

Donations are generally considered voluntary and are therefore non-refundable. However, we recognise that mistakes can occur and will consider refund requests in the following circumstances:

Requesting a Refund

Refund requests should be submitted within 30 days of the donation and include:

Please contact us:

Email: TooraAdmin@toora.org.au
Phone: (02) 6122 7000

Each request will be reviewed individually, and we aim to respond within 5 business days.

Approved Refunds

Where a refund is approved, it will be processed using the original payment method where possible. Processing times may vary depending on your financial institution.

If a tax-deductible receipt has been issued for a refunded donation, that receipt becomes invalid and should not be used for taxation purposes.

Contact

If you have any questions regarding this policy, please contact Toora using the details above.