Charity Fundraiser | Toora Women

Our Terms and Conditions

In donating to us you are agreeing that: we have ultimate unconditional discretion to redirect the donation. We have ultimate discretion to decline a donation. The material on this website is general by nature, and only to provide a summary and general overview on matters of interest. It is not rendered as professional advice. Before relying on the material in any important matter, users should carefully evaluate its accuracy, currency, completeness and relevance for their purposes, and should obtain any appropriate professional advice relevant to their particular circumstances. This website and the information contained within it, is subject to continuous change and although we attempt to ensure the content is correct and current we do not guarantee its currency nor correctness due to delays, errors and omissions which may occur.

Our Privacy Policy

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Refund Policy

Donation Refunds

Toora appreciates every donation received in support of our work. As a registered charity, we are committed to ensuring all donations are used responsibly to deliver our services.

Donations are generally considered voluntary and are therefore non-refundable. However, we recognise that mistakes can occur and will consider refund requests in the following circumstances:

An incorrect donation amount was entered.
A duplicate donation was made.
An unauthorised or fraudulent transaction occurred.
A recurring donation continued after a cancellation request.
An error occurred during payment processing.

Requesting a Refund

Refund requests should be submitted within 30 days of the donation and include:

Donor's full name
Donation date
Donation amount
Payment method
Receipt number (if available)
Reason for the refund request

Please contact us:

Email: TooraAdmin@toora.org.au
Phone: (02) 6122 7000

Each request will be reviewed individually, and we aim to respond within 5 business days.

Approved Refunds

Where a refund is approved, it will be processed using the original payment method where possible. Processing times may vary depending on your financial institution.

If a tax-deductible receipt has been issued for a refunded donation, that receipt becomes invalid and should not be used for taxation purposes.

Contact

If you have any questions regarding this policy, please contact Toora using the details above.

Thank you for your interest in creating a fundraiser for Toora Women!

To sign up for a fundraising page, you need to first Login with your preferred email address. A verification code will be sent to your email address, which will allow you to complete your sign up.